General Terms and Conditions
Last updated: January 1, 2026
1. Introductory Provisions and Definitions
1.1 Provider Information
Onetribe s.r.o.
- Registered office: Daxnerovo námestie 4, 821 08 Bratislava, Slovak Republic
- Registration number (IČO): 52 361 209
- Registered in: Commercial Register of the District Court Bratislava I, Section Sro, Entry No. 126222/B (hereinafter referred to as the “Provider” or “Company”)
1.2 Scope of Application
These General Terms and Conditions (hereinafter “Terms”) govern the rights and obligations of the Provider and the Client when using the Platform and related services. Legal relationships not covered by these Terms are governed by the applicable legal regulations in force in the Slovak Republic, in particular by Act No. 513/1991 Coll. Commercial Code as amended.
1.3 Definitions
For the purposes of these Terms, the following terms have the following meaning:
Platform means the Onetribe Platform software product, which integrates Microsoft Power BI/Fabric with AI capabilities for the purpose of providing business intelligence solutions.
Services means all services provided by the Provider through the Platform, including automated reporting, data analytics, AI capabilities, and technical support.
Client or User means a legal entity entitled to conduct business and its employees who use the Platform on the basis of an executed Agreement. In these Terms, the terms “Client” and “User” are used interchangeably.
Agreement means the service agreement concluded between the Provider and the Client, which includes these Terms.
Client Data means all data, information, and content that the Client uploads, provides, or otherwise makes available to the Provider in connection with the use of the Platform. Client Data is the property of the Client.
Confidential Information means all information marked as confidential or which by its nature should be considered confidential, including trade secrets, technical information, financial data, and Client Data.
Cloud Infrastructure means the digital infrastructure used in providing Services, primarily by Microsoft and Anthropic.
AI Capabilities means features of the Platform that use artificial intelligence technologies (Claude AI by Anthropic or Azure AI Service by Microsoft) to analyse, process, and interpret data.
2. Subject Matter and Provision of Services
2.1 Subject Matter
The Provider undertakes to provide the Client with access to the Platform and provide related Services within the scope agreed in the Agreement, and the Client undertakes to pay the agreed price for these Services.
2.2 Scope of Services
The Platform provides in particular the following functionalities:
a) Data management and data flow — connection to client data sources
b) Automated reporting and data analytics — regular generation of financial statements, sales analytics, operational reports
c) AI-powered business analysis — trend analysis, customer segmentation, forecasting, benchmarking (with consent to AI Capabilities)
d) Technical support and consultation — assistance with setup, resolution of technical problems, guidance on use
e) Regular updates and maintenance — functionality enhancements, security updates, new features
The exact scope of functionality depends on the selected pricing package according to the current price list.
2.3 Service Availability
The Provider commits to ensuring Platform availability at a level of at least 99% monthly operating time (hereinafter “Guaranteed Availability”). The following are not included in the availability calculation:
a) Scheduled downtime announced in advance, performed during night hours (19:00–07:00 CET)
b) Outages caused by force majeure as per Section 10.3
c) Outages caused by the Client’s action or omission
d) Outages caused by third parties of the Cloud Infrastructure, which the Provider could not influence
The Provider commits to responding to reported outages as soon as possible and restoring functionality no later than 24 hours after notification.
2.4 Fair Use Principles
The Provider currently does not impose limits on use of Services but reserves the right to establish reasonable limits in accordance with fair use policy to prevent service abuse and unreasonable costs to the Provider. Such restrictions will in any case allow standard use of Services. Restrictions may include limits on API calls, frequency of data updates, data storage volume, or number of AI queries. In case of repeated exceeding of limits, the Provider may request the Client to upgrade to a higher pricing plan.
3. Client Rights and Obligations
3.1 Permitted Use
The Client is entitled to use the Platform exclusively for the purposes agreed in the Agreement and in accordance with applicable law. The Client must not:
a) Copy, modify, or create derivative works from the Platform
b) Perform reverse engineering, decompile, or disassemble the Platform
c) Remove or alter copyright notices
d) Grant sublicences to third parties
e) Use the Platform in any manner that could harm the Provider or other Clients
3.2 Responsibility for Data
The Client is responsible for:
a) The correctness, completeness, and currency of Client Data provided to the Provider
b) Obtaining all necessary consents and authorizations for processing Client Data
c) Compliance with legal regulations when providing Client Data
d) Backing up Client Data according to their own needs
3.3 Notification Obligation
If the Client discovers that there is a risk of violation of the rights of the Provider, other Clients, or third parties, the Client is obligated to immediately notify the Provider of this fact.
3.4 Update of Data
The Client is obligated to keep their registration data current. In case of any changes to data (e.g., change of address, contact details, billing details), the Client is obligated to immediately notify the Provider of these changes by email to support@cfoupgrade.com .
4. Provider Rights and Obligations
4.1 Provision of Services
The Provider commits to:
a) Provide Services with professional care
b) Ensure proper functioning of the Platform
c) Provide technical support within the scope agreed
d) Protect Client Data in accordance with these Terms and applicable law
4.2 Technical Support
The Provider provides technical support via email communication at support@cfoupgrade.com on working days from 09:00 to 17:00 CET, unless otherwise agreed in the Agreement.
4.3 Updates and Maintenance
The Provider is entitled to perform regular updates and maintenance of the Platform to improve its functionality and security. The Provider will inform Clients of planned downtime in advance.
4.4 Beta Features and Testing
The Provider may provide selected Clients with beta versions of new Platform functionalities. Beta features are provided “as is” without any warranty of functionality. The Client agrees that beta features may contain errors and full technical support may not be provided. The Provider is not liable for damages arising from the use of beta features.
4.5 Notification Obligation
In case of any changes in circumstances that will affect the provision of Services, the Provider commits to inform Clients by email to the address listed in the registration form.
5. Data Protection and Confidentiality
5.1 Confidentiality Commitment
The Provider commits to:
a) Maintain confidentiality about all Confidential Information and Client Data
b) Use Client Data exclusively for the purpose of providing Services
c) Not disclose Client Data to third parties without prior written consent from the Client, except as provided in these Terms
d) Adopt appropriate technical and organizational measures to protect Client Data
5.2 Exceptions and Notification Obligation
The Provider is not obligated to maintain confidentiality in case of:
a) Information that is publicly available without breach of these Terms
b) Information that the Provider possessed before its disclosure by the Client
c) Information obtained lawfully from a third party
d) Disclosure of information based on a legally binding request from a state authority
In case of a request from a state authority to disclose Client Data, the Provider commits to inform the Client immediately, no later than three (3) working days. The Client acknowledges that the Provider may provide the public authority with all information necessary in connection with the conduct of the relevant proceedings.
5.3 Duration of Confidentiality Obligation
The confidentiality obligation extends during the term of the Agreement and for an additional five (5) years after its termination.
6. Processing of Personal Data
6.1 GDPR Relationship
The Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.
6.2 Parties’ Status in Personal Data Processing
When processing personal data, the Provider may act in various capacities:
a) As a data controller — in relation to the Client’s personal data contained in the registration form (name, surname, email, billing details)
b) As a data processor — in relation to personal data that the Client uploads to the Platform as part of their business data (data about the Client’s customers, employees, etc.). In this case, the Client is the data controller and the Provider acts exclusively on the Client’s instructions.
6.3 Scope of Processing
Details on personal data processing are governed by a separate Privacy Statement available on the Provider’s website.
6.4 Rights of Data Subjects
Data subjects have the right to access data, rectification, erasure, restriction of processing, data portability, and objection to processing in accordance with GDPR. These rights may be exercised by written request to the Provider’s registered office or by email to support@cfoupgrade.com .
6.5 Client Obligations as a Data Controller
The Client, as a data controller for personal data uploaded to the Platform, is responsible for:
a) Obtaining valid consents from data subjects, if necessary
b) Informing data subjects about the processing of their personal data
c) Ensuring that processing has a valid legal basis
d) Handling requests from data subjects to exercise their rights
7. AI Capabilities
7.1 Voluntary Nature and Activation
The use of AI Capabilities is voluntary. The Client may request the activation/deactivation of AI Capabilities by notifying the Provider via email.
Without activation of AI Capabilities, the Provider will not use AI technologies in processing Client Data.
7.2 Scope and Nature of Use
If AI Capabilities are activated:
a) The scope of use of AI Capabilities is fully determined by the Client according to the data and requests the Client decides to process through AI Capabilities
b) The Client has full control over which data will be processed through AI Capabilities
c) The selection and decision to provide data to AI models is exclusively the Client’s
7.3 Used AI Platforms
The Provider uses the following AI service providers:
a) Anthropic (Claude AI)
- No use of client data for model training
- Limited data retention period (30 days) exclusively for quality assurance purposes
- Transparent data protection policies
- More information: https://privacy.anthropic.com
b) Microsoft Azure AI Service
- No use of client data for model training
- Data remains within the EU geographic area
- Microsoft does not access customer data
- Full GDPR compliance
- More information: https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy
7.4 Division of Responsibility
a) The Provider remains fully responsible for the processing and protection of Client Data in accordance with these Terms and applicable law
b) For processing, storage, and security of data within the scope covered by Anthropic or Microsoft Azure AI Service conditions, the respective AI service provider is solely responsible
c) The Provider is not responsible for the actions of third parties (AI providers) to the extent they act in accordance with their conditions
7.5 Limitations of Liability for AI
The Client acknowledges and agrees that:
a) AI Capabilities outputs may be incomplete, inaccurate, or incorrect
b) AI Capabilities serve as a supporting analytical tool and outputs should always be verified by expert judgment
c) The Provider is not responsible for commercial or other decisions made by the Client based on AI Capabilities outputs
d) The Provider does not guarantee specific results, accuracy, or quality of AI Capabilities outputs
7.6 Deactivation of AI Capabilities
The Client is entitled to deactivate AI Capabilities at any time by notifying the Provider. Deactivation will be performed on the next working day, and after deactivation, Client Data will no longer be processed through AI models. Deactivation does not affect the lawfulness of processing performed before deactivation.
8. Intellectual Property
8.1 Platform Ownership and License
All intellectual and industrial property rights to the Platform, including copyrights, know-how, and trade secrets, remain the exclusive property of the Provider. The Provider grants the Client a non-exclusive, non-transferable licence to use the Platform during the term of the Agreement and in accordance with these Terms.
8.2 Client Data Ownership
All Client Data remains the exclusive property of the Client. The Provider acquires no ownership rights to Client Data and may use Client Data exclusively for the purpose of providing Services.
9. Pricing and Payment Terms
9.1 Pricing
The price for Services is determined in the Agreement according to the current price list published on the Provider’s website. Prices are stated excluding VAT unless otherwise stated.
9.2 Late Payment
In case of payment delay, the Provider is entitled to:
a) Charge statutory late payment interest
b) Suspend provision of Services until the debt is paid
c) Terminate the Agreement after the unsuccessful expiry of an additional period for payment of at least 14 days
10. Liability for Damage and Limitation of Liability
10.1 Provider’s Liability
The Provider is liable for damage caused by breach of its obligations under this Agreement in accordance with the applicable provisions of Act No. 513/1991 Coll. Commercial Code as amended.
10.2 Limitation of Liability
The Provider’s liability is limited to direct, demonstrable damage and is capped at the amount of 6 months of Service fees paid by the Client in the period preceding the damaging event.
This limitation does not apply to liability for the protection of Client Data.
10.3 Exclusion of Liability
The Provider is not liable for damage caused by:
a) Force majeure, natural disasters, or other circumstances beyond the Provider’s control
b) Improper use of the Platform by the Client or breach of Client obligations under these Terms
c) Unsuitable, incorrect, or outdated Client Data
d) Outputs from AI Capabilities or beta features of the Platform
10.4 Indirect Damage
The Provider is in no case liable for indirect damage, lost profits, data loss, or other consequential damage.
10.5 Damage Prevention
The Provider and Client are obligated to exercise reasonable care in preventing damage. The Client is obligated to notify the Provider of obstacles that prevent or will prevent performance of obligations under these Terms. The notification must be submitted without undue delay.
11. Final Provisions
11.1 Governing Law
These Terms and the Agreement are governed by the law of the Slovak Republic.
11.2 Dispute Resolution
The Parties commit to resolving all disputes arising in connection with this Agreement primarily through mutual negotiation and agreement. If no agreement is reached, disputes will be resolved by the competent courts of the Slovak Republic.
11.3 Changes to Terms
The Provider is entitled to unilaterally change these Terms. The Client will be informed of changes at least 30 days before they come into effect via email to the address listed in the registration form and by publishing the new version of the Terms on the Provider’s website.
Unilateral changes to these Terms do not affect the business and technical parameters of the Service already agreed in the Agreement, unless the Parties agree in writing otherwise. These parameters include in particular the scope of Services provided, the pricing package and its functionality, the amount of the price, and the payment terms valid at the time of conclusion of the Agreement or their last mutual change.
If the Client disagrees with the change to the Terms, the Client is entitled to terminate the Agreement effective as of the date the new Terms come into effect. If the Client does not terminate the Agreement and continues to use the Services, it is deemed as consent to the change of Terms.
11.4 Assignment of Rights and Obligations
The Client is not entitled to assign their rights and obligations under this Agreement to a third party without prior written consent from the Provider.
The Provider is entitled to assign their rights and obligations under this Agreement to a third party after prior notification to the Client.
11.5 Notices
All notices under these Terms are performed by email to the address listed in the registration form or in the Agreement. A notice is considered delivered on the day the email is sent.
11.6 Severability of Provisions
If any provision of these Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions. An invalid or unenforceable provision is replaced by a valid and enforceable provision that is as close as possible in content and purpose to the original provision.
11.7 Contact Details
For technical support:
- Email: support@cfoupgrade.com
- Availability: Working days 09:00–17:00 CET
11.8 Effective Date
These Terms come into effect on January 1, 2026. The Provider’s right to unilaterally change these Terms in accordance with Section 11.3 applies to all Agreements regardless of the date of their conclusion.
Onetribe s.r.o. Bratislava, January 1, 2026