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Decision Support System

A decision support system (DSS) is an information system designed to assist management in making decisions by providing structured access to relevant data, analytical models, and decision frameworks. A DSS combines data access, analytical processing, and presentation capabilities to help decision-makers evaluate alternatives, understand the consequences of different choices, and select the most appropriate course of action. Modern decision support systems increasingly incorporate AI-driven analytics and automated insight generation alongside traditional reporting and modelling capabilities.

Why This Matters

Decision support systems address the gap between having data and being able to act on it effectively. The complexity of modern business decisions — involving multiple interacting variables, uncertain future conditions, and consequential trade-offs — exceeds the capacity of unaided human judgement to process consistently. A well-designed DSS structures the decision problem, surfaces relevant information, and provides the analytical tools needed to evaluate options rigorously, improving the quality and consistency of management decisions.

Where This Fits

This term sits within the BI & AI area of Performance & Control.

To be added when relevant Knowledge Hub articles are published

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