Terms of Service
Last updated: January 1, 2025
These Terms of Service (hereinafter “Terms”) govern the relationship between Onetribe s.r.o., with its registered office at Daxnerovo nám. 4, 821 08 Bratislava, Slovakia (hereinafter “Provider”) and users of the CFO Upgrade platform (hereinafter “Client”).
1. General Provisions
1.1. The Provider operates the CFO Upgrade cloud platform (hereinafter “Platform”), which provides AI analytics, business intelligence, and automated financial reporting based on data from the Client’s ERP systems.
1.2. These Terms apply to all services provided through the Platform and related websites.
1.3. By using the Platform or registering, the Client confirms they have read and agree to these Terms.
2. Services
2.1. The Provider offers the following services:
- Automated financial reporting and analytics
- AI analyst with natural language support
- ERP system integration (Pohoda, Helios, Money ERP, and others)
- Business intelligence dashboards and visualisations
- Managed financial controlling services
2.2. The scope of services depends on the selected subscription plan as per the current pricing.
2.3. The Provider reserves the right to improve and expand services without affecting existing functionality.
3. Registration and Access
3.1. Access to the Platform requires registration and execution of a service agreement.
3.2. The Client must provide accurate and up-to-date information during registration.
3.3. The Client is responsible for the security of their login credentials and all activities performed under their account.
4. Subscription and Payment
4.1. Services are provided on a monthly subscription basis. Current prices are listed on the pricing page.
4.2. Invoices are issued monthly and payable within 14 days of issuance.
4.3. In case of late payment, the Provider may restrict or suspend access to the Platform.
4.4. Prices are quoted excluding VAT unless stated otherwise.
5. Data and Security
5.1. The Client remains the sole owner of all data uploaded to the Platform.
5.2. The Provider processes Client data exclusively for the purpose of delivering the agreed services.
5.3. The Platform runs in a secure Microsoft Azure environment with the following security measures:
- Data encryption in transit and at rest
- Multi-factor authentication (MFA)
- Identity management via Microsoft Entra ID
- GDPR and ISO 27001 compliance
5.4. Upon subscription termination, Client data will be deleted within 30 days unless the Client requests an export.
6. Intellectual Property
6.1. The Platform, its source code, design, AI models, and business processes are the exclusive intellectual property of the Provider.
6.2. The Client receives a non-exclusive, non-transferable licence to use the Platform for the duration of the subscription.
6.3. Analytics outputs and reports generated from the Client’s data are the property of the Client.
7. Limitation of Liability
7.1. The Provider is not liable for:
- The quality and accuracy of data provided by the Client from ERP systems
- Outages caused by third parties (internet providers, Microsoft Azure)
- Damages resulting from unauthorised use of login credentials
- Indirect damages, lost profits, or data loss
7.2. The Provider’s total liability is limited to the subscription fees paid by the Client in the preceding 12 months.
7.3. The AI analyst provides analytical outputs of an informational nature. Financial decisions based on these outputs are the sole responsibility of the Client.
8. Duration and Termination
8.1. The agreement is concluded for an indefinite period with monthly subscription.
8.2. The Client may cancel the subscription at any time, effective at the end of the current billing period.
8.3. The Provider may terminate the agreement in case of material breach of these Terms by the Client, following written notice with a 30-day remedy period.
9. Final Provisions
9.1. These Terms are governed by the laws of the Slovak Republic.
9.2. All disputes shall be resolved by the competent court in Bratislava.
9.3. The Provider reserves the right to amend these Terms. The Client will be notified of changes at least 30 days in advance.
9.4. The invalidity or unenforceability of any provision does not affect the validity of the remaining provisions.
10. Contact
Onetribe s.r.o. Email: support@cfoupgrade.com Phone: +421 910 830 235 Address: Daxnerovo nám. 4, 821 08 Bratislava, Slovakia